Refund-Return-policy

Return & Refund Policy

Last Updated: September 7, 2026

At XIU ZONG, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund options below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered. To be eligible, the item must:

  • Be unused and in its original condition;
  • Be returned with its original packaging, where applicable;
  • Include all accessories or components originally included;
  • Not be damaged due to misuse or improper handling.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with your order number and clear photos/videos. If confirmed, we will provide a replacement, full refund, or partial refund at our expense.

3. Returns Due to Change of Mind

If you simply change your mind, you may request a return within the applicable period. Please note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.

4. Exchanges

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order. For defective items, we will cover the costs where applicable.

5. Refunds

Approved refunds are processed to the original payment method. Please allow 3–7 business days for the funds to appear in your account.

6. Non-Returnable Items

Items used, modified, or identified as non-returnable (such as personalized goods) are generally excluded from return, except where required by law.

7. International Returns

For international orders, customers are responsible for tracked return shipping and proper packaging, unless the return is due to a confirmed defect or error on our part.

8. Duties, Taxes, and Customs

Customs duties and import taxes are the responsibility of the customer. Refunds do not necessarily include these local charges collected by third parties.

9. How to Request a Return

To start a return, please email our support team with:

  • Order Number
  • Reason for Return
  • Photos/Videos (if applicable)

⚠️ Please do not send products back without receiving official return instructions first.

10. Contact Us

If you have any questions, our customer support team is here to help:

Email: [email protected]

Return & Refund Policy

Last Updated: September 7, 2026

At XIU ZONG, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund options below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered. To be eligible, the item must:

  • Be unused and in its original condition;
  • Be returned with its original packaging, where applicable;
  • Include all accessories or components originally included;
  • Not be damaged due to misuse or improper handling.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with your order number and clear photos/videos. If confirmed, we will provide a replacement, full refund, or partial refund at our expense.

3. Returns Due to Change of Mind

If you simply change your mind, you may request a return within the applicable period. Please note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.

4. Exchanges

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order. For defective items, we will cover the costs where applicable.

5. Refunds

Approved refunds are processed to the original payment method. Please allow 3–7 business days for the funds to appear in your account.

6. Non-Returnable Items

Items used, modified, or identified as non-returnable (such as personalized goods) are generally excluded from return, except where required by law.

7. International Returns

For international orders, customers are responsible for tracked return shipping and proper packaging, unless the return is due to a confirmed defect or error on our part.

8. Duties, Taxes, and Customs

Customs duties and import taxes are the responsibility of the customer. Refunds do not necessarily include these local charges collected by third parties.

9. How to Request a Return

To start a return, please email our support team with:

  • Order Number
  • Reason for Return
  • Photos/Videos (if applicable)

⚠️ Please do not send products back without receiving official return instructions first.

10. Contact Us

If you have any questions, our customer support team is here to help:

Email: [email protected]