1. Order Processing

Orders are normally processed within 1–2 business daysafter payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped,you will receive a shipping confirmation email with your tracking number.

2. Shipping Destinations

We offer international shipping to many countries and regions worldwide.

Available shipping destinations and shipping costs may vary depending on your location,product availability,and shipping method.

If you are unsure whether we can ship to your location,please contact us at:

[email protected]

3. Estimated Delivery Time

Our estimated delivery times are:

Please note:Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on customs processing,local carrier conditions,weather,holidays,and other circumstances beyond our control.

3.1 Shipping Rates & Free‑Shipping Eligibility

For orders shipped to the United States:

• Orders over $59qualify for free standard shipping.
• Orders under $59will be charged a flat‑rate shipping fee of $19.

Free‑shipping promotion applies only to standard shipping service for US‑bound orders. Oversized,heavy‑weight or special‑item products may be excluded from the free‑shipping offer.

Shipping rates for other international countries will be calculated at checkout.

4. Shipping Tracking

All shipped orders include tracking information whenever tracking is available for the selected shipping method.

Once your order has been shipped,your tracking number will be sent to the email address provided during checkout.

Tracking information may take 2–5 business daysto become active after shipment.

If your tracking information has not updated for several days,please contact us at:

[email protected]

5. Customs,Duties &Taxes

International orders may be subject to customs duties,import taxes,or other fees depending on the destination country.

Any applicable customs duties,taxes,or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary from country to country. We recommend checking your local regulations before placing an order.

6. Delivery Delays

While we do our best to ensure timely delivery,some shipments may experience delays due to:

• Customs processing
• Weather conditions
• Local carrier delays
• Public holidays
• Incorrect or incomplete delivery information
• Unexpected transportation disruptions

If your package is delayed,please contact us and we will assist you in checking the shipment status.

7. Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

If you notice that your shipping information is incorrect,contact us as soon as possible at:

[email protected]

If the order has not yet been shipped,we will do our best to update the information.

Once an order has been shipped,we may not be able to change the delivery address.

8. Lost or Damaged Packages

We carefully inspect and package each order before shipment.

If your package arrives damaged,defective,or you believe your package has been lost in transit,please contact us at:

[email protected]

Please include:

• Your order number
• Your name
• Photos of the damaged package/product,if applicable
• Any relevant delivery information

We will review the situation and work with you to find an appropriate solution.

9. Product Availability

Some products may be temporarily unavailable or require additional processing time.

If an order requires additional processing time,we will contact you using the email address provided during checkout.

10. Changes to Your Order

If you need to modify or cancel your order,please contact us as soon as possible after placing the order.

We can only guarantee changes or cancellations before the order has been processed or shipped.

Contact:

[email protected]

11. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

MANI ENERGYis not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

12. Contact Us

If you have any questions about shipping,tracking,delivery,or your order,please contact our support team:

Email:[email protected]

We will be happy to assist you.